Refund Policy

We offer a 30-day money-back guarantee. If you're not happy with Synapt Pro, you can ask for a full refund within 30 days of your order date — monthly or yearly, no reason needed.

How to ask for a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all orders. Visit paddle.net to find your order and request a refund, or email us at support@thoughtfulworkspace.app and we'll help.

Cancelling

You can cancel any time from Settings → Manage billing. You keep Pro until the end of the period you paid for, and you won't be charged again.

For more detail, see Paddle's refund policy.