Privacy Notice

Synapt is run by Roland Garrett Brickey, an individual. Roland Garrett Brickey is the data controller for personal data collected through the Service, which means we decide how and why it is used.

What we collect and why

• Account details (name, email, login details or Google sign-in) — to create and secure your account. Basis: contract.
• Your notes and files — to store, sync and show them on your devices, and to answer your requests when you use AI features. Basis: contract.
• Assistant conversations — to give you answers and count monthly message limits. Basis: contract.
• Support messages — to help you. Basis: contract and legitimate interests.
• Usage and device data (IP address, browser and device type, error logs) — to keep the Service secure, prevent abuse and fix problems. Basis: legitimate interests.
• Product emails — only if you agree. Basis: consent, which you can withdraw any time.

We do not sell your data or use your notes for advertising.

Who we share it with

• Service providers who host the app and database, provide sign-in, and run AI models for the assistant — only as needed to run the Service.
• Paddle, our Merchant of Record, for selling Pro, managing subscriptions, payments, tax and invoices.
• Outside AI tools you connect (such as ChatGPT or Claude) — only the notes they access after you approve them.
• Professional advisers (legal, accounting) where needed.
• Authorities when the law requires it.

Some providers may process data outside your country, including in the United States. Where required, we rely on safeguards such as Standard Contractual Clauses.

How long we keep it

We keep your account and notes while your account is open. After you close it, we delete or anonymise your data within 30 days, except records we must keep by law. Security logs are kept for up to 90 days.

Your rights

Depending on where you live, you can ask to access, correct, delete, restrict, or move your data, object to how we use it, and withdraw consent. You can export your notes any time from Settings. If you are in the UK or EEA you can also complain to your local data protection authority. Email support@thoughtfulworkspace.app; we reply within one month.

Security

We use encryption in transit, access controls so each person can only reach their own notes, and limited staff access.

Cookies

We only use essential cookies and browser storage to keep you signed in and remember settings. We don't use advertising cookies. You can clear them in your browser, but you'll be signed out.

Contact

Roland Garrett Brickey — support@thoughtfulworkspace.app